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Document supported products and versions for Remedy integration

Description

I know that we have a Remedy ticketer plugin, but I can never recall the following:

  • Which Remedy product(s) it works with (ARS, others?)

  • Which versions of those products it has been tested against

  • Which versions it is likely to work with, but has not yet been tested

Antonio, can you please summarize the above for me? I will do the writing and find a home in our official documentation for it.

Thank you!

Environment

https://mynms.opennms.com/Ticket/Display.html?id=5163

Acceptance / Success Criteria

None

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Ronny Trommer August 9, 2017 at 11:45 AM

Merged to foundation-2016

Jeff Gehlbach August 3, 2017 at 9:32 PM

PR created: https://github.com/OpenNMS/opennms/pull/1624

Review requested from (knows Remedy integration) and (knows docs, can just approve if I haven't done anything that works against his asciibinder plans)

Jeff Gehlbach August 3, 2017 at 3:23 PM

It's not resolved yet, but I'll take ownership for the time being slightly smiling face

Jeff Gehlbach August 3, 2017 at 2:41 PM

Thank you, Antonio! I'll work on assembling the above into the docs project. I may have more questions, which I'll ask here.

Antonio Russo August 3, 2017 at 2:39 PM

ARS Remedy 7.6.04 Service Pack 2

Help Desk Module 7.6.04 Spervice Pack 1

HDI Web Service

 

So ARS Remedy is a suite of products. You have to install the core (ARS Remdy) and the Hep Desk Module). Inside the Help Desk Module is defined an Help DEsk Interface Web Service that we use for creating/updating and getting tickets with Remedy.

 

This is default Web Service with a lot of custom field to be defined to work.

 

You can check the code for more details and opennms.properties for a configuration example.

 

 

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PagerDuty

Created July 25, 2017 at 9:48 PM
Updated June 19, 2018 at 7:04 AM
Resolved August 9, 2017 at 11:45 AM

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