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Make an automation to clear serviceProblem alarms

Description

When a business service problem is resolved, the serviceProblem alarm is updated by the serviceProblemResolved event.

A way to identify when this happens is by checking the severity of the serviceProblem alarm. By default is Indeterminate (when the problem is resolved), so a good candidate for the automation is find those serviceProblem alarms where the severity is less or equal to Normal.

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Alejandro Galue July 7, 2017 at 6:46 PM

It turns out that there is no need to add an explicit automation for this. The cleanUp automation will do it because it delete the alarms where the severity is less than normal, so Indeterminate (as well as Cleared) falls under this condition.

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PagerDuty

Created July 7, 2017 at 6:34 PM
Updated July 7, 2017 at 6:46 PM
Resolved July 7, 2017 at 6:46 PM