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"acknowledged outage" feature

Description

It would be great to have a feature like: "stop the outage now" opennms wise, meaning that the outage is marked still as open, but does not count towards the SLA. This would come in handy, when you e.g. move a host and did not schedule an outage, or if you are working on the solution.

Environment

Operating System: All Platform: All

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None

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Benjamin Reed February 11, 2008 at 1:34 PM

This might be a useful feature, although I would argue that both of those reasons are not good ones for fudging an SLA – SLA means nothing if you say "well, this doesn't count 'cause we're fixing it". You're either providing the service in the timeframe they agreed to, or you're not.

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PagerDuty

Created February 11, 2008 at 10:14 AM
Updated November 25, 2013 at 4:27 PM
Resolved November 25, 2013 at 4:27 PM