Fixed
Details
Assignee
Christian PapeChristian PapeReporter
Jeff GehlbachJeff GehlbachComponents
Sprint
NoneFix versions
Affects versions
Priority
Major
Details
Details
Assignee
Christian Pape
Christian PapeReporter
Jeff Gehlbach
Jeff GehlbachComponents
Sprint
None
Fix versions
Affects versions
Priority
PagerDuty
PagerDuty
PagerDuty
Created December 6, 2019 at 10:46 PM
Updated December 19, 2019 at 7:07 AM
Resolved December 19, 2019 at 7:07 AM
In translating the old SQL automations into the new Drools way of doing automations, we overlooked the fact that the
createTickets
,createCriticalTicket
,updateTickets
,closeClearedAlarmTickets
, andclearAlarmsForClosedTickets
automations were disabled by default. This means that on any system migrated from Meridian 2018 or earlier or from Horizon 24 or earlier, on which a ticketer plugin is configured and the ticketer is enabled, a ticket will be created for most every alarm. This is not typically the desired behavior.We can easily disable these automations by adding
enabled false
before the rule'swhen
(left-hand) side. This change may result inrpmnew
files on Meridian, but the risk of surprise ticket creation likely outweighs the pain of dealing with onerpmnew
.