Questions we need to answer with the Telemetry:

• Are people using ALEC on a daily basis?​

• Total Users using Situations vs. Total Active OpenNMS Installs with ALEC​

• Are we improving Mean Time to Repair (MTTR) and Mean time Between Failures (MTBF)?​

• Active Situations vs Alarms Managed​

• Average Alarm Time Open of both, Active Alarms and Closed Alarms​

• Are we being accurate?​

• Accepted vs. Rejected vs Modified Solutions​

• (Future functionality).​

• Are we reducing Noise?​

• New Situations vs. Closed Situations​

• Are we reducing the Sea of Red?  Are we addressing the most important ones?​

• Alarm Count by Criticality (Minor, Major, Critical, etc.)​

*KPIs Needed:*​

• Unique Users Viewing Situations per Day (or even page loads of Situations)​

• OpenNMS Installs with ALEC enabled per day.​

• Active Alarms At Over Time​

• Active Situations Over Time​

• Alarm Elapsed Time (open and closed)​

• Situations Open/Closed over Time​

• Alarm Count by Severity over Time