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Acknowledging alarms results in an error at Web UI

Support Related Issue

Description

I have a series of entries listed in the Alarm section of the Web UI, attempting to acknowledge them results in an Unexpected error, attached system info and error screenshot.

 

Environment

Linux 3.10.0-1062.el7.x86_64 (amd64), jetty/9.4.2.v20170220 (Servlet Spec 3.1)

Acceptance / Success Criteria

None

Attachments

4

Lucidchart Diagrams

Details

Assignee

Reporter

Components

Affects versions

Priority

PagerDuty

Created July 29, 2020 at 6:59 AM
Updated August 5, 2020 at 11:17 AM
Resolved August 4, 2020 at 3:44 PM

Activity

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Rambabu ModugaAugust 5, 2020 at 11:17 AM

Attached required log files (both of them mentioned)and the date of problematic scenario happened is : 2020-07-29.

Sandy SkipperAugust 4, 2020 at 3:44 PM

User will submit a support ticket.

David HustaceAugust 4, 2020 at 3:17 PM

Could you please provide the full exception from the web.log and/or jetty.log when this happens?